We built a customized solution for SMEs to create and manage their own bots, allowing them to personalize responses and behavior for different client needs. Unlike fixed rule-based bots, this gives businesses full control over how the bot engages with customers, improving efficiency and flexibility.
Client:
Customer Service
My Role:
Voice bot and Automation Developer
Year:
2025
Service Provided:
Automation and Software Development
Customer service is often manual and time-consuming, requiring businesses to hire multiple agents to handle various client needs within fixed working hours. We developed a customized chatbot solution for SMEs, enabling them to create and manage their own bots with fully personalized behavior and responses. Unlike fixed, rule-based bots, this solution gives clients complete control over how the bot interacts, delivering a smarter and more efficient customer experience.
Built with n8n workflows as the backend, we streamlined automation and reduced time-to-market for chatbot deployment. FastAPI powers voice bot integration for greater accessibility, while the Next.js + Chart.js management console provides real-time analytics, performance insights, and engagement metrics through dynamic dashboards.
Key Features:
Customizable bot creation with configurable responses
n8n-powered workflows to automate customer journeys and save development time
FastAPI voice bot integration for seamless voice-enabled experiences
Next.js + Chart.js dashboards to track engagement and bot performance
Scalable architecture supporting multiple client deployments
This solution helped SMEs cut operational costs, improve response times, and deliver personalized customer experiences without the need for large support teams.
